Refund policy

Last updated: November 2025

At Virelle, we want you to love your purchase. If for any reason you’re not completely satisfied, we offer a 30-day return and refund policy under the conditions outlined below.

1. Eligibility for Returns

To be eligible for a return or refund, the following conditions must be met:

  • Your request must be made within 30 days of receiving your order.

  • The item must be in perfect condition, exactly as it was received — undamaged, and in its original packaging.

  • You must provide a valid proof of purchase (such as your order confirmation email or receipt).

We reserve the right to refuse returns that do not meet these conditions.

2. Return Process

  1. To initiate a return, please contact our support team with your order number and reason for return.

  2. Our team will provide you with the return address and instructions.

  3. Once your item is shipped back, please keep your tracking information until your return is processed.

Customers are responsible for return shipping costs unless the item arrived damaged or defective.

3. Inspection and Approval

Once your return is received at our warehouse, it will be inspected to ensure the product is in perfect condition.
Refunds will not be issued until this inspection is complete and the product is confirmed to be undamaged and in its original state.

If approved, your refund will be processed back to your original payment method within 2–10 business days.

4. Non-Returnable Items

Certain items may be exempt from returns for hygiene or customization reasons. These include:

  • Personalized or custom-made products

  • Gift cards

  • Items marked as “final sale”

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us immediately with photos and your order number. We’ll arrange a replacement or refund as quickly as possible.

6. Late or Missing Refunds

If you haven’t received your refund after 10 business days of approval, please check with your bank or credit card provider first.
If the issue persists, contact us, and we’ll help resolve it promptly.